You can find answers to commonly asked questions related to Neutrogena® products, proprietary technologies, sample ordering, and additional resources.
You need to register with NeutrogenaMD® to order. Please log in prior to ordering. At this time, we only have samples available for U.S. Board Certified Dermatologists who are not currently supported by a Neutrogena brand representative. If you are not eligible to order samples, you may still register to receive marketing/educational communications and access to information and resources from NeutrogenaMD®.
Back to topRegistration is as easy as 1, 2, 3! Just go to the New User Registration page. We ask a few simple questions, and you're on your way!
Back to topClick here to log in and then click on My Account in the top menu to visit your profile and make updates to your account. Please note that all NeutrogenaMD® orders must be shipped to a valid US-based professional medical office address.
Back to topClick here to log in and then click on My Account in the top menu to visit your profile and make updates to your account. Please note that all NeutrogenaMD® orders must be shipped to a valid US-based professional medical office address.
Back to topYou can be assured that personal information collected through this site is secure and is maintained in a manner consistent with current industry standards. Please read our Privacy Policy to learn more.
Back to topYou may place an order for samples and patient materials once every 2 months, and our system will remind you about upcoming order sessions. If you have any questions regarding your order, please contact NeutrogenaMD® Customer Care.
Back to topNeutrogena® determines available derm samples and resources based on seasonal patient needs and some are only valid for a limited time. Our sample page is refreshed with new supply every two months, before the start of each new order cycle.
Back to topAn order cycle starts on the 1st of the month, every two months, starting January 1st of each year. Order cycles months (begin the 1st of the month): January, March, May, July, September, and November.
Back to topNeutrogena® chooses available derm samples and resources based on seasonal patient needs. Products and literature in the current NeutrogenaMD® catalog showcase all samples and resources that are available to you based on current supply levels.
Back to topYou may contact NeutrogenaMD® Customer Care at 1-866-948-6883.
Back to topAll available professional product samples and patient literature for the current order cycle are presented on the NeutrogenaMD® site. After logging in, you may browse our full catalog here. If we do not currently have inventory on a sample, you'll see an 'out of stock' message on the order page.
Back to topQuantities of patient samples and resources are determined by seasonality and current supply levels.
Back to topPlease contact NeutrogenaMD® Customer Care with any questions or concerns about ordering, or please call: 1-866-948-6883.
Back to topOur NeutrogenaMD® Customer Care department is open 9 am to 4:30 pm EST Monday to Friday. To contact us, please call 1-866-948-6883.
Back to topYour registration automatically adds you to the NeutrogenaMD® mailing list.
Back to topYou may always opt-out of receiving marketing communications from us. You may Unsubscribe from receiving marketing communications by clicking on the Unsubscribe link in any email marketing communication found at the bottom of each email and on the website. You can also manage your opt in preferences on your profile page or by calling Customer Care at 1-866-948-6883 to speak to a representative. To learn more, please see our Privacy Policy.
Your registration and/or participation in the NeutrogenaMD® sample program automatically keeps you informed about our latest news and events, and enables us to communicate with you about your orders if necessary. Please note that maintaining a valid email address on file with us is required to order patient support materials from NeutrogenaMD® online.
It is our corporate policy to keep contact information on file so that we can reach you in the unusual event of product recalls.
Back to topCan't find an answer to your question? Please contact us at 1-866-948-6883 from 9 am to 4:30 pm EST, Monday to Friday.
Welcome back! To access your NeutrogenaMD® account, please enter your username and password and click Sign In.
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In order to send samples, we must validate your eligibility. Please ensure that your name, state license number and licensing state exactly match your license.
By registering, you agree to the use of your personal information to receive marketing/promotions,
education resources, event invitations, sample requests & fulfillment for Healthcare Professionals
from Neutrogena® and other Johnson & Johnson Consumer Health brands. You can manage communication preferences
and interests by logging into your website profile at any time. Your information will be governed by our Privacy Policy.
*Please note that all products provided or purchased are not permitted for retail sale.
By registering, you agree to the use of your personal information to receive marketing/promotions,
education resources, event invitations, sample requests & fulfillment for Healthcare Professionals
from Neutrogena® and other Johnson & Johnson Consumer Health brands. You can manage communication preferences
and interests by logging into your website profile at any time. Your information will be governed by our Privacy Policy.
*Please note that all products provided or purchased are not permitted for retail sale.
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